Hosted VoIP Solutions For Your Business
Is your current phone system failing to meet your requirements, or are you considering a switch to VoIP?
Look no further, our VoIP solutions are designed to enhance communication and collaboration in your business.
With a wide range of hardware and software available, we tailor solutions to meet your business requirements, guaranteeing improved staff efficiency and productivity.
Benefits Of Switching to VoIP
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Improved Reliability and Disaster Recovery
The system is hosted in the cloud, ensuring continuous operation even during physical disruptions like weather events, line deterioration, or outages. If your broadband connection goes offline, staff can still access the system via an alternate broadband connection or through the collaboration app on their mobile devices, using 4G/5G networks.
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Flexible Working is Easy and Convenient
Working from home has become the new norm. Therefore, having a phone system that allows your staff to work remotely is crucial for your business. The system can function effectively from anywhere in the world, provided there is an internet connection.
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Easy to scale as your business grows
Unlike traditional phone systems that restrict you to a fixed number of users or lines, hosted VoIP can scale with your growth. Whether you start with a small team and double your staff quickly, or need to downsize, the VoIP system will adapt to your needs, allowing you to easily adjust the number of users.
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Future-proof your business
You may or may not be aware of BT's plans to discontinue copper line services, with the revised deadline set for January 2027. Now is the ideal time to consider switching to a hosted VoIP system, which will help future-proof your business for many years to come.
Elevate your business with our award-winning VoIP system
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Our award-winning Wildix VoIP system offers a fully tailored service. With every aspect of the system customisable, we can ensure that it meets your specific requirements.
Prioritising security, the system features end-to-end encryption to safeguard your data and incorporates highly effective fraud prevention measures.
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X-Hoppers is designed to enhance communication between staff members in retail stores and large warehouse operations. The push-to-talk feature allows users to communicate efficiently, boosting productivity and customer satisfaction.
With AI integration, staff can ask the system questions and receive answers in real-time. For instance, if a staff member needs information about nutrition that they don’t have, the AI will provide a relevant and accurate response.
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The Wildix collaboration app, available on both computers and mobile devices, propels your business into the future of phone systems. When used with a headset, it delivers a hands-free calling experience that enhances user efficiency.
The app supports voice, video, and instant messaging, and is compatible with all major operating systems, including Windows, iOS, and Android.
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The system provides more than just voice calls and instant messaging; it also integrates seamlessly with software such as Outlook, Teams, and CRM, further enhancing your communications and boosting staff productivity.
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When deciding on hardware for your needs, you have the option to either purchase equipment outright or opt for hardware-as-a-service (HaaS).
Wildix hardware is known for its high reliability and comes with an extended warranty, which can provide peace of mind and potentially lower long-term costs.
While other brands like Yealink are supported and can be used, Wildix hardware is specifically designed to deliver the best end-user experience, making it a top choice if you prioritise seamless integration and performance.
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Our Wildix system, integrated with X-Hoppers, has been successfully deployed in over 400 Holland & Barrett stores across the UK and Ireland, with plans to expand to an additional 300 locations soon.
This system unifies communication between head office and stores, significantly enhancing business efficiency. It streamlines customer service by enabling effective transfers between departments and boosting productivity.
In the stores, X-Hoppers headsets facilitate seamless communication among staff, allowing them to quickly request assistance during busy times and enhancing their sense of security when working alone. The AI integration further supports staff by providing real-time answers to their queries, which helps them assist customers more effectively.
A quote from Gemma, Retail Tech & Change Team at Holland & Barrett:
“x-hoppers has enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice and deploy our colleagues and our work teams as effectively
It gives us the opportunity to be able to communicate within our stores, giving a more sense of a team environment”
VoIP Feature Focus
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Call Transfer & Conferencing
Easily transfer calls between staff or offices and set up conference calls effortlessly.
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Geographical Phone Number
Transfer existing numbers, or we can provide you with a new geographic number.
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Auto Attendant & Call Groups
Set up messages to direct callers to the correct department and assign users to call groups.
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Call Queues
During high call volumes, direct callers to a queue instead of voicemail.
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Voicemail To Email
Direct voicemail messages to an email address.
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Call Recording
Enable pausable call recording on your system, with recordings saved for as long as you require.
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Call Monitoring
Monitor live calls to ensure that your staff are delivering the best possible service to your customers.
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Statistics
Monitor both live and historical call statistics to ensure that staff are performing their tasks efficiency.
Get a phone number for your business
For as low as 75p per month, you an secure a business phone number through us.
Having a business number not only lends a professional image to your company but also has been shown to boost sales compared to using a mobile number.
Out setup is quick and straightforward.
Enhance your experience by adding a VoIP extension, allowing you to manage your business calls on the go.
What our customers have to say
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Read Story
"Myself and my team have a great working relationship with Alison and her team, including Nick, Luke, Rhys & Nick. We get a great service and price point that covers all we need."
Neil - IT Manager Days Motor Group -
Read Story
"Their quality of service and attention to detail is excellent. I have no hesitation in recommending them to other businesses - and I regularly do!"
Peter - Senior Partner Peter Lynn & Partners -
Read Story
"They provide us with excellent service and value. We have made significant savings since changing from our existing mobile provider to ETS"
Emma - Head of Operations Belvoir Estate & Lettings Agents
